Privacy Policy – Joy Patches™

We are committed to safeguarding your privacy rights and ensuring that your personal data is protected.

This Privacy Policy explains the types of personal data we collect and how we process and protect that data in connection with the services we offer. This includes information collected offline through our customer services, and online through our websites, applications (including mobile apps) and third party platforms (“Sites”).

This Privacy Policy also applies to our targeted content, including online offers and advertisements for products and services, which you may see on third party websites, platforms and applications (“Third Party Sites”) based on your online activity. These Third Party Sites may have their own privacy policies and terms and conditions. We encourage you to read them before using those Third Party Sites.

1. Who is responsible for what happens with your data?

MARKETING DIGITAL BR LTDA – Br (“Joy Patches™” or “we”) is responsible for processing your personal data on our Site.

2. How do I contact the Data Protection Officer?

If you have a question in relation to how we process your personal data you can contact our Data Protection Officer via email: contact@helpclientservice.com

3. What is Personal Data?

Personal Data means information that can directly or indirectly identify you (“Personal Data”). This typically includes information such as your name, address, email address, and telephone number, but can also include other information such as IP address, shopping habits, information about your health and information about your lifestyle or preferences such as your hobbies and interests. Information about health are called “special categories of Personal Data” that require special protection because of their sensitivity.

We collect your Personal Data directly in several ways — for example, when you register as a customer, subscribe to our newsletter, make a purchase, or contact our support team. We may also receive Personal Data from other sources such as public databases and business partners.

4. What happens if our customer is a child?

Our Sites are intended for adults, but there could be instances where some customers under the age of 13 view or purchase products on our Sites. If we know a customer is under the age of 13, we will not use such customer’s Personal Data for marketing purposes unless parental consent is provided to us.

5. For which purposes do we process your Personal Data?

• Processing purchases and delivering services
• Providing customer support
• Offering personalized recommendations
• Fraud prevention and administrative purposes

6. Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience on our Sites and analyze performance. You may control cookie preferences through the Cookie Consent Tool on our Sites. Note that disabling cookies may affect functionality.

7. Who do we share your Personal Data with?

We share Personal Data only with trusted partners who assist in processing payments, deliveries, analytics, or customer service. These partners are contractually obligated to protect your data.

We may also share anonymized data for advertising and analytics purposes, but never sell or disclose your identifiable information to social media platforms without consent.

8. International Data Transfers

When data is transferred to third parties outside Brazil or your region, we ensure adequate protection through standard contractual clauses or equivalent safeguards.

9. How long do we store your data?

We retain Personal Data only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

10. What are your rights?

• Access, correct, or delete your Personal Data
• Restrict or object to processing
• Request data portability

You may exercise these rights by contacting us at contact@helpclientservice.com.

11. Can you withdraw your consent?

Where your consent is the legal basis for processing, you can withdraw it at any time:

• Marketing communications: via the unsubscribe link in our emails.
• Use of cookies: via our Cookie Consent Tool.
• Other purposes: by emailing contact@helpclientservice.com.

Withdrawing consent does not affect the legality of prior processing.

12. Can you complain to data protection authorities?

If you believe your data has been mishandled, you may contact your local data protection authority or lodge a complaint with the competent regulatory body in your jurisdiction.

13. How do we protect your Personal Data?

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure.

14. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.